Warranty Policy

LORENZO LIMITED WARRANTY

• The warranty is effective from the date of delivery.
• Warranty is valid only for the original purchaser.
• All transportation and material costs where needed must be borned by the purchaser.
• Any repair or replacement of any Lorenzo products shall not extend the term of this warranty.
• If identical material is not available at the time of repair or replacement, Lorenzo reserves the right to substitute the material of equal quality and similar colour.

SOFA FURNITURE

"Lorenzo will only warrant it if the defect is due to a manufacturer defect."

Full Leather Sofa (5 Years Warranty)

• NO warranty on leather
• Structure
• Leather Stitches
• 1 Year Warranty just ONLY for the Mechanism (if applicable)

Half Leather Sofa / Fabric Sofa (3 Years Warranty)

• NO warranty on leather or fabric
• Structure
• Leather / Fabric Stitches
• 1 Year Warranty just ONLY for the Mechanism (if applicable)

DINING TABLES & CHAIRS / OEM / ACCESSORIES

• NO warranty included

WARRANTY EXCLUSIONS

Lorenzo is not responsible for damage to the leather / fabric:

• Caused by normal wear and tear, fading or discoloured, soiling from perspiration, body or hair oils, fluids and grease, or resulting in an odour being impregnated in, or emanating from the leather.
• Caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (except as previously stated), or by other agents/s, or by sunlight (including fading), lightning, fire, flood, or other natural calamity.
• Resulting from a failure to pre-test the leather with the leather care products in the Kit in accordance with the Warranty conditions.
• From dye transfer from furniture accessories, rugs and clothing.
• This warranty does not cover items purchased as ‘Clearance Pieces / Display Pieces’ at the time of purchase.

Upon service request, please provide the following:

• Sales Order number
• Specific details of the damage
• Contact details

Kindly drop your email at: my.service@lorenzo-international.com