Delivery Policy

Our delivery charges include the processing of your order, handling, packing of the products purchased, and delivery (including assembly of products) to a location of your choice within Malaysia. We only provide delivery services from Monday to Saturday. Unfortunately, we do not provide delivery services on Sunday and Public Holidays.

Delivery must be taken within 60 days from the date of purchase. Failing which, customers' purchases will be stored at out-sourced warehouse recommended by LORENZO or other alternative storage at the customer’s own cost. After which, the customer must take delivery of the goods regardless or any circumstances or the Management shall reserve the right to cancel the order and forfeit the deposit paid.

In the event, if delivery service is required, customers are to notify us 3 weeks' in advance. The rescheduling of delivery will also be subject to availability.

An additional transportation charge will be imposed on each subsequent delivery if the first delivery appointment is unsuccessful.

During unforeseen circumstances such as traffic and weather conditions, the delivery time is subject to changes without prior notice to the customer.

Any default, delay or defects in any of our delivery (ies) or item (s) shall be considered as a segregated default without giving the customer’s right to cancel the whole order.

When taking delivery of the order, the customer or appointed party shall inspect the item(s) and surroundings (home / delivery venue) before the delivery team leaves the premises. Should there be any defects, please alert the delivery team and note it down on the delivery order. Alternatively, you can also write in to my.service@lorenzo-international.com with a short description and with photos attached. The team will revert to you in 3 working days. Alternatively, you may call (603) 7847 4017 from 9am - 5pm (Mon - Fri).

Should the customer not comply with this clause, LORENZO reserves the right to reject any claim of warranty. Please note that once the delivery order is signed off, it is deemed that the order has been received in good order.